Customer Support Specialist Arabic Speaker

5 days ago


Karachi, Sindh, Pakistan LOKAL Ventures Pvt. Ltd. Full time
About the Role:
As a Customer Service Executive fluent in Arabic, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience.

Our company, LOKAL Ventures Pvt. Ltd., is shaping the future of short-term rentals in MENA with its intuitive property management software. We empower hosts to tap into the booking short-term rental market and manage their properties with ease and efficiency. As a member of our team, you will be working closely with a powerhouse team blending Fortune 100 leaders with seasoned unicorn startup builders, backed by leading global and regional startup ecosystem partners.

Your responsibilities will include handling inbound and outbound calls in Arabic, assisting customers with inquiries, bookings, and issue resolution. You will utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently. Delivering exceptional customer service while maintaining professionalism and a positive attitude is crucial for this role. Additionally, you will ensure accurate and timely recording of customer interactions and details. If needed, you will address customer complaints and escalate complex issues to the appropriate department for resolution. Maintaining up-to-date knowledge of company products, services, and policies to provide accurate information to customers is also essential.

Qualifications for this role include fluency in Arabic, strong verbal and written communication skills, and previous experience in a customer service or call center role. Ability to handle a high volume of calls while maintaining quality service is required. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking is also necessary. A positive and proactive attitude with excellent problem-solving skills will serve you well in this position.

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