
Support Agent Arabic Language
5 days ago
As a Customer Service Executive fluent in Arabic, you will play a critical role in our customer service team, handling inbound and outbound calls primarily in Arabic and English. Your primary responsibility will be to provide excellent service to customers, addressing their inquiries and concerns, and ensuring a positive customer experience. You will utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently, ensuring accurate and timely recording of customer interactions and details.
You will work closely with a talented team, including a powerhouse team blending Fortune 100 leaders with seasoned unicorn startup builders, backed by leading global and regional startup ecosystem partners. Our company, LOKAL Ventures Pvt. Ltd., is shaping the future of short-term rentals in MENA with its intuitive property management software. Empowering hosts to tap into the booking short-term rental market and manage their properties with ease and efficiency is our goal.
Requirements for this role include fluency in Arabic, strong verbal and written communication skills, and previous experience in a customer service or call center role. You should be able to handle a high volume of calls while maintaining quality service and possess proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking. Your positive attitude and commitment to delivering outstanding results will make you a valuable asset to our team.
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