Technical Support Manager

6 days ago


Karachi, Sindh, Pakistan CIS (Pvt) Ltd Full time

Company Overview

CIS (Pvt) Ltd is a leading provider of software solutions, seeking an experienced Senior Software Support Executive to join our team. This role requires strong expertise in SQL query optimization and hands-on experience in resolving complex software issues.

Job Summary

The ideal candidate will have a strong background in software support, with a focus on SQL query optimization and troubleshooting. They will assist clients with prompt responses to queries and provide technical support for any challenges they face.

Key Responsibilities

  • Provide advanced technical support, focusing on SQL query optimization and troubleshooting.
  • Develop effective solutions using knowledge of Sales Inventory, Accounting, and POS systems in Retail and Restaurant environments.
  • Collaborate with internal teams to identify software bugs and implement solutions to enhance system stability and performance.
  • Document common issues, solutions, and procedures to streamline support efforts.
  • Support and mentor junior engineers by serving as an escalation point for more complex issues.


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