Customer Service Team Lead

5 days ago


Islamabad, Islamabad, Pakistan Reactivespace Technologies Full time

Key Performance Indicators (KPIs):

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As a Customer Service Team Lead, your success will be measured by your ability to drive customer satisfaction, team performance, and operational efficiency.

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About Our Company:

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At Reactivespace Technologies, we pride ourselves on delivering exceptional customer experiences through effective teamwork, strong communication, and efficient operations.

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Your Responsibilities:

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You will lead a team of customer service representatives, monitor their performance, and provide guidance and support to ensure excellent customer service delivery.

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Main Tasks:

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  • Customer Service:">
  • Handle escalated customer inquiries or complaints and ensure timely resolution.">
  • Work closely with the team to enhance the overall customer experience.">
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  • Performance Monitoring:">
  • Monitor individual and team performance metrics, such as call quality, response time, and customer satisfaction.">
  • Provide regular feedback and coaching to improve performance and address any performance issues.">
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Requirements:

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We require a candidate with a bachelor's degree in business or a related field and at least [X] years of experience in a call center environment, preferably in a leadership or supervisory role.

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Qualifications:

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Strong communication and interpersonal skills, excellent problem-solving and decision-making abilities, and proficiency in call center software and tools are essential for this position.



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