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Customer Service Team Lead

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Islamabad, Islamabad, Pakistan TalentPop App Full time
Job Description

TalentPop App is seeking a skilled Team Lead to manage and support our growing team of Virtual Assistants. As a Team Lead, you will be responsible for monitoring and reporting on agent performance, attendance, and KPIs.

  • Provide regular coaching and support through 1-on-1s and team sessions
  • Conduct performance reviews and make recommendations for promotions and development