Senior Customer Service Specialist

4 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time 250,000 - 500,000

Job Description:

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  • The primary objective of this role is to deliver high-quality service to customers by addressing inquiries, resolving complaints, and offering coordination services in a timely and effective manner.
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Main Responsibilities:

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  1. ">
  2. Handle customer complaints and manage relationships.">
  3. Monitor network performance using available tools.">
  4. Align support processes with stakeholders for automation.">
  5. Onboard new customers and services for expanded domain scope.">
  6. Log network events and escalate to relevant teams according to SOPs.">
  7. Create monthly performance reports and dashboards using various tools.">
  8. Coordinate with stakeholders for accurate database management.">
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Qualifications:

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  • ">
  • Bachelor's degree in an ICT-related field.">
  • Minimum 2 years of relevant experience.">
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Key Skills:

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  • ">
  • Network knowledge.">
  • MS Office.">
  • L1 troubleshooting.">
  • Complaint management.">
  • Customer handling.">
  • SOP understanding.">
">

Benefits:

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We offer a family-centric work environment with flexible working arrangements, professional growth opportunities, and competitive benefits.

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About the Role:

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This role is ideal for individuals who are passionate about delivering exceptional customer experiences and driving business outcomes.

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Why Work Here:

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We value diversity, inclusion, and employee well-being. Our company culture promotes collaboration, innovation, and continuous learning.

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Action Verb Keywords:

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Manage, Monitor, Align, Onboard, Log, Create, Coordinate

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