Customer Support Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBeeCommunication Full time 400,000 - 600,000
Job Role: Customer Support Specialist

We are seeking a skilled professional to handle customer inquiries, resolve issues, and provide excellent communication skills in a timely manner.

The ideal candidate will be responsible for managing large amounts of inbound/outbound calls, following established protocols when handling different topics, and identifying customers' needs, clarifying information, researching every issue, and providing solutions and alternatives.

  • Manage multiple phone lines in a busy call center environment
  • Foster strong relationships with customers through effective communication and active listening
  • Identify areas for improvement and contribute to the development of new processes and procedures

Requirements:

  • Previous experience in a customer-facing role
  • Strong phone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Good learning skills and ability to learn new systems quickly
  • At least 6 months of experience in a fast-paced call center environment

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