Customer Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Nodeus Full time 1,200,000 - 2,400,000 per year

Job Title: CustomerSupport Specialist

Location: Onsite (Night shift)

Employment Type: Full-Time

Package : k

While working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.

The key responsibilities will include the following:


• Responding to all the incoming emails


• Should have knowledge of online calendars and scheduling (e.g. Google Calendar)


• Technically sound Maintain and update the customer information in Hubspot database


• Proficient with CRM management


• Have a thorough understanding of products, pricing and competition


• Prepare customer spreadsheets and keep online records


• Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.

Skills:

Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you


• A strong command on English language


• Fluent in verbal and written communication


• Excellent time management skills


• Technically sound


• Knowledge of online calendars and scheduling (e.g. Google Calendar)


• Proficient in Microsoft Office Suite (Particularly Excel) , Google Suite and Hubspot (Preferred)


• 1+ years of experience in customer centric roles

Hours:
Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time

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