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Genesys Systems Administrator
5 days ago
As a seasoned professional in the contact center industry, you will leverage your expertise to drive success in our global operations. This includes serving as the point of contact for daily Genesys cloud issues, supporting Genesys Operations at various levels, and coordinating multiple tasks or problems with other teams globally.
Responsibilities:- Telephony, contact center, and other solution administration according to standard procedures.
- Meet service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
- Track daily tasks, change requests, and project work for productivity.
- Conduct daily, weekly, and monthly Genesys system performance checks.
- Maintain accurate system and client documentation.
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Genesys Cloud Operations Engineer
5 days ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeAbout UsWe are a forward-thinking company dedicated to delivering exceptional customer experiences through innovative CX solutions.The Genesys Cloud Engineer will play a key role in supporting our global telephony and contact center operations, ensuring seamless delivery of our solutions to clients worldwide.ResponsibilitiesAct as the primary point of...
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Genesys Cloud Operations Specialist
8 hours ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeCompany Overviewibex. is an elite CX outsourcer dedicated to empowering the world's top startups, scale-ups, and blue-chips. Our mission is to build powerful customer engagement and insight solutions that help protect client investments, mitigate financial and operational risks, and accelerate ROI.As a Genesys Cloud Operations Specialist, you will be...
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Genesys Cloud Technical Lead
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Lahore, Punjab, Pakistan UNAVAILABLE Full timeTechnical RequirementsThe ideal candidate will have experience working with Genesys Cloud and its integrated platforms. Strong troubleshooting and problem-solving skills are essential for this role.ResponsibilitiesAct as POC for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3.Troubleshoot day-to-day operational issues...
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Genesys Cloud Support Engineer
4 days ago
Lahore, Punjab, Pakistan ibex Full timeAs a Genesys Cloud Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across multiple contact centers.Administration, troubleshooting, and working on day-to-day operational issues are key responsibilities of this role.
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Telecom Systems Specialist
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Lahore, Punjab, Pakistan UNAVAILABLE Full timeCompany OverviewOur company is a leading provider of innovative telecommunications solutions. We are seeking a highly skilled Telecom Engineer to support our global telephony and contact center operations.Job DescriptionAs a key member of our Central Genesys cloud team, you will be responsible for acting as the primary point of contact (POC) for all contact...
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Contact Center Infrastructure Administrator
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Lahore, Punjab, Pakistan UNAVAILABLE Full timeJob DescriptionWe are seeking a highly skilled Genesys Cloud Engineer to join our team and support our global telephony and contact center operations.The ideal candidate will have a strong background in customer experience and a proven track record of troubleshooting complex technical issues.Key ResponsibilitiesAct as the primary point of contact for daily...
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Global Communication Systems Expert
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Telecom Network Specialist
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System Administrator
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Customer Experience Cloud Support Specialist
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Technical Solutions Expert
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Cloud Telephony Engineer
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Telecommunications Professional
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Lahore, Punjab, Pakistan UNAVAILABLE Full timeWe are looking for a talented Telecom Engineer to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Your main focus will be on acting as the point of contact for all contact center solution requests, whether they are...
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Cloud Contact Center Engineer
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Lahore, Punjab, Pakistan UNAVAILABLE Full timeAs a Telecom Engineer at UNAVAILABLE, you will be part of our Central Genesys cloud team, responsible for supporting global telephony and contact center operations across IBEX centers.Your primary responsibilities will include acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also...
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IT System Administrator
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