Genesys Systems Administrator

5 days ago


Lahore, Punjab, Pakistan ibex Full time

As a seasoned professional in the contact center industry, you will leverage your expertise to drive success in our global operations. This includes serving as the point of contact for daily Genesys cloud issues, supporting Genesys Operations at various levels, and coordinating multiple tasks or problems with other teams globally.

Responsibilities:
  • Telephony, contact center, and other solution administration according to standard procedures.
  • Meet service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
  • Track daily tasks, change requests, and project work for productivity.
  • Conduct daily, weekly, and monthly Genesys system performance checks.
  • Maintain accurate system and client documentation.


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