Contact Center Telephony Solutions Administrator

Role Descriptionibex. is seeking a skilled professional to join our team as a Contact Center Infrastructure Administrator. As a key member of our global operations team, you will be responsible for supporting telephony and contact center operations across various contact centers. Your duties will include acting as the primary point of contact for all contact...

Are you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking a Contact Center Engineer to join our team and contribute to our mission of empowering clients with customer engagement & insight solutions.Key responsibilities include performing telephony, contact center, and other solution administration...

As a Telecom Engineer at UNAVAILABLE, you will be part of our Central Genesys cloud team, responsible for supporting global telephony and contact center operations across IBEX centers.Your primary responsibilities will include acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also...

Overviewibex. is a leading provider of customer engagement and insight solutions to startups, scale-ups, and blue-chip organizations worldwide. We empower businesses to protect their investments, mitigate risks, and accelerate returns on investment.As a Cloud Telephony Engineer, you will play a vital role in supporting global telephony and contact center...

Job SummaryWe are seeking an experienced Telecom Engineer to join our team. The successful candidate will be responsible for supporting global telephony and contact center operations across IBEX centers.Key AccountabilitiesAct as POC for all contact center solution requests.Administer, troubleshoot, and resolve day-to-day operational issues.Work closely with...

At ibex, we empower startups, scale-ups, and blue-chips with customer engagement & insight solutions to protect client investment, mitigate risk, and accelerate ROI.We are seeking a highly skilled Technical Solutions Expert to support global telephony & contact center operations across our contact centers. The successful candidate will act as the point of...

Customer Engagement Solutions ExpertAt ibex., we are committed to delivering exceptional customer engagement and insight solutions to our clients. As a Customer Engagement Solutions Expert, you will play a crucial role in supporting global telephony and contact center operations across various contact centers. Your responsibilities will include acting as the...

As a seasoned professional in the contact center industry, you will leverage your expertise to drive success in our global operations. This includes serving as the point of contact for daily Genesys cloud issues, supporting Genesys Operations at various levels, and coordinating multiple tasks or problems with other teams globally.Responsibilities:Telephony,...

Key ResponsibilitiesConfigure, set up, and deploy the Genesys cloud contact center solution to ensure seamless operation.Serve as the primary point of contact for all telephony inquiries or issues, responding promptly to resolve customer concerns.Provide Tier-2 and Tier-3 support for Telephony Operations, working closely with global teams to coordinate tasks...

Job OverviewThe Associate Telecom Engineer role involves supporting Central Genesys cloud/telephony operations across contact centers. As a key member of the Genesys Cloud team, this engineer will serve as the primary point of contact for all telephony inquiries or issues.

Collaboration and AdaptabilityAs an Associate Telecom Engineer, you will work collaboratively with cross-functional teams, system administrators, and project managers to ensure successful implementation and operation of Genesys Cloud solutions. You must be flexible and available to work any time of day and any day of week, adapting to new technologies,...

As a Genesys Cloud Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across multiple contact centers.Administration, troubleshooting, and working on day-to-day operational issues are key responsibilities of this role.

About the RoleExpertflow LLC: A Leader in Cloud Contact Center SoftwareWe are a global company with 9 offices across the Middle East and Africa (MEA), Switzerland, and the United States. Our cloud contact center software empowers businesses to deliver exceptional customer experiences via phone, email, chat, and video.As a Technical Solutions Specialist at...

**Job Summary:**We are seeking a skilled Telecom Engineer to support global telephony and contact center operations across IBEX centers. As part of the Central Genesys cloud team, you will act as the point of contact for all contact center solution requests, whether they are questions or problems.The role requires administration, troubleshooting, and working...

Job OverviewIbex is a leading provider of customer experience (CX) solutions for startups, scale-ups, and blue-chips. Our mission is to deliver powerful customer engagement & insight solutions that protect client investment, mitigate financial & operational risk, and accelerate return on investment (ROI).The Genesys Cloud Engineer plays a critical role in...

Key ResponsibilitiesConfigure and deploy the Genesys cloud contact center solution to meet operational requirements.Act as the primary point of contact for daily telephony issues and concerns.Provide Tier-2 and Tier-3 support for Telephony Operations.

Company Overviewibex. is an elite CX outsourcer dedicated to empowering the world's top startups, scale-ups, and blue-chips. Our mission is to build powerful customer engagement and insight solutions that help protect client investments, mitigate financial and operational risks, and accelerate ROI.As a Genesys Cloud Operations Specialist, you will be...

Job SummaryAbacus Outsourcing seeks a seasoned Team Lead to drive business results and promote employee growth in our Contact Center.Key Duties:Team Leadership:Lead and manage a team of customer service representatives to achieve operational excellence.Performance Analysis:Monitor and analyze team performance, identifying areas for improvement and...

We are seeking a highly skilled Telecom Engineer to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.You will act as the point of contact for all contact center solution requests, whether they are questions or problems....

We are looking for a talented Telecom Engineer to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Your main focus will be on acting as the point of contact for all contact center solution requests, whether they are...