Genesys Cloud Operations Engineer

Job OverviewThe Associate Telecom Engineer role involves supporting Central Genesys cloud/telephony operations across contact centers. As a key member of the Genesys Cloud team, this engineer will serve as the primary point of contact for all telephony inquiries or issues.

As a Genesys Cloud Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across multiple contact centers.Administration, troubleshooting, and working on day-to-day operational issues are key responsibilities of this role.

Technical RequirementsThe ideal candidate will have experience working with Genesys Cloud and its integrated platforms. Strong troubleshooting and problem-solving skills are essential for this role.ResponsibilitiesAct as POC for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3.Troubleshoot day-to-day operational issues...

Company Overviewibex. is an elite CX outsourcer dedicated to empowering the world's top startups, scale-ups, and blue-chips. Our mission is to build powerful customer engagement and insight solutions that help protect client investments, mitigate financial and operational risks, and accelerate ROI.As a Genesys Cloud Operations Specialist, you will be...

Technical RequirementsPossess certification or training in Genesys cloud, with knowledge of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model.Hold additional courses in Telephony/VoIP and have an engineering graduate degree or BS in IT or Telecom.Utilize strong problem-solving skills to diagnose and resolve technical...

As a Telecom Engineer at UNAVAILABLE, you will be part of our Central Genesys cloud team, responsible for supporting global telephony and contact center operations across IBEX centers.Your primary responsibilities will include acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also...

Job OverviewAn Associate Telecom Engineer at ibex plays a key role in supporting Central Genesys cloud/telephony operations across contact centers. This position is client-facing and responsible for providing support on a daily basis.

As a seasoned professional in the contact center industry, you will leverage your expertise to drive success in our global operations. This includes serving as the point of contact for daily Genesys cloud issues, supporting Genesys Operations at various levels, and coordinating multiple tasks or problems with other teams globally.Responsibilities:Telephony,...

Overviewibex. is a leading provider of customer engagement and insight solutions to startups, scale-ups, and blue-chip organizations worldwide. We empower businesses to protect their investments, mitigate risks, and accelerate returns on investment.As a Cloud Telephony Engineer, you will play a vital role in supporting global telephony and contact center...

Job OverviewIbex is a leading provider of customer experience (CX) solutions for startups, scale-ups, and blue-chips. Our mission is to deliver powerful customer engagement & insight solutions that protect client investment, mitigate financial & operational risk, and accelerate return on investment (ROI).The Genesys Cloud Engineer plays a critical role in...

Ibex is committed to delivering exceptional customer experiences through innovative solutions. As a Cloud Infrastructure Specialist, you will play a vital role in supporting our global contact center operations and ensuring seamless communication between teams.Key responsibilities include serving as the primary point of contact for daily Genesys cloud...

Job OverviewTecBrix Cloud LLC is a leading provider of cloud-based services. We are seeking a highly skilled Devops Engineer to join our team.The ideal candidate will have strong experience in designing and implementing DevOps solutions on AWS, as well as working with development, QA, and operations teams to automate the build, test, and deploy process.

Job SummaryWe are seeking an experienced Telecom Engineer to join our team. The successful candidate will be responsible for supporting global telephony and contact center operations across IBEX centers.Key AccountabilitiesAct as POC for all contact center solution requests.Administer, troubleshoot, and resolve day-to-day operational issues.Work closely with...

**Job Summary:**We are seeking a skilled Telecom Engineer to support global telephony and contact center operations across IBEX centers. As part of the Central Genesys cloud team, you will act as the point of contact for all contact center solution requests, whether they are questions or problems.The role requires administration, troubleshooting, and working...

We are seeking a highly skilled Telecom Engineer to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.You will act as the point of contact for all contact center solution requests, whether they are questions or problems....

We are looking for a talented Telecom Engineer to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Your main focus will be on acting as the point of contact for all contact center solution requests, whether they are...

Key ResponsibilitiesConfigure and deploy the Genesys cloud contact center solution to meet operational requirements.Act as the primary point of contact for daily telephony issues and concerns.Provide Tier-2 and Tier-3 support for Telephony Operations.

ResponsibilitiesActing as POC (Point of Contact) for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.

Company OverviewOur company is a leading provider of innovative telecommunications solutions. We are seeking a highly skilled Telecom Engineer to support our global telephony and contact center operations.Job DescriptionAs a key member of our Central Genesys cloud team, you will be responsible for acting as the primary point of contact (POC) for all contact...

Collaboration and AdaptabilityAs an Associate Telecom Engineer, you will work collaboratively with cross-functional teams, system administrators, and project managers to ensure successful implementation and operation of Genesys Cloud solutions. You must be flexible and available to work any time of day and any day of week, adapting to new technologies,...