Cloud Contact Center Engineer

About the RoleExpertflow LLC: A Leader in Cloud Contact Center SoftwareWe are a global company with 9 offices across the Middle East and Africa (MEA), Switzerland, and the United States. Our cloud contact center software empowers businesses to deliver exceptional customer experiences via phone, email, chat, and video.As a Technical Solutions Specialist at...

Are you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking a Contact Center Engineer to join our team and contribute to our mission of empowering clients with customer engagement & insight solutions.Key responsibilities include performing telephony, contact center, and other solution administration...

Collaboration and AdaptabilityAs an Associate Telecom Engineer, you will work collaboratively with cross-functional teams, system administrators, and project managers to ensure successful implementation and operation of Genesys Cloud solutions. You must be flexible and available to work any time of day and any day of week, adapting to new technologies,...

Job SummaryWe are seeking an experienced Telecom Engineer to join our team. The successful candidate will be responsible for supporting global telephony and contact center operations across IBEX centers.Key AccountabilitiesAct as POC for all contact center solution requests.Administer, troubleshoot, and resolve day-to-day operational issues.Work closely with...

About UsExpertFlow LLC is a leading provider of Cloud Contact Center Software solutions. As a key player in the industry, we strive for innovation and excellence in all aspects of our business. Our team consists of experienced professionals who share a passion for delivering exceptional results.We are currently looking for a talented QA Automation Engineer...

Role Descriptionibex. is seeking a skilled professional to join our team as a Contact Center Infrastructure Administrator. As a key member of our global operations team, you will be responsible for supporting telephony and contact center operations across various contact centers. Your duties will include acting as the primary point of contact for all contact...

Job OverviewThe Associate Telecom Engineer role involves supporting Central Genesys cloud/telephony operations across contact centers. As a key member of the Genesys Cloud team, this engineer will serve as the primary point of contact for all telephony inquiries or issues.

Job DescriptionWe are seeking a highly skilled Genesys Cloud Engineer to join our team and support our global telephony and contact center operations.The ideal candidate will have a strong background in customer experience and a proven track record of troubleshooting complex technical issues.Key ResponsibilitiesAct as the primary point of contact for daily...

As a Genesys Cloud Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across multiple contact centers.Administration, troubleshooting, and working on day-to-day operational issues are key responsibilities of this role.

Job OverviewAn Associate Telecom Engineer at ibex plays a key role in supporting Central Genesys cloud/telephony operations across contact centers. This position is client-facing and responsible for providing support on a daily basis.

Overviewibex. is a leading provider of customer engagement and insight solutions to startups, scale-ups, and blue-chip organizations worldwide. We empower businesses to protect their investments, mitigate risks, and accelerate returns on investment.As a Cloud Telephony Engineer, you will play a vital role in supporting global telephony and contact center...

Job SummaryAbacus Outsourcing seeks a seasoned Team Lead to drive business results and promote employee growth in our Contact Center.Key Duties:Team Leadership:Lead and manage a team of customer service representatives to achieve operational excellence.Performance Analysis:Monitor and analyze team performance, identifying areas for improvement and...

About UsWe are a forward-thinking company dedicated to delivering exceptional customer experiences through innovative CX solutions.The Genesys Cloud Engineer will play a key role in supporting our global telephony and contact center operations, ensuring seamless delivery of our solutions to clients worldwide.ResponsibilitiesAct as the primary point of...

Key Responsibilities:The ideal candidate will have excellent communication and problem-solving skills, enabling them to handle escalations during calls and enhance the customer experience.As a key member of our contact center operations, you will be responsible for maintaining qualitative and quantitative targets by adhering to established protocols.Ensure...

Technical RequirementsPossess certification or training in Genesys cloud, with knowledge of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model.Hold additional courses in Telephony/VoIP and have an engineering graduate degree or BS in IT or Telecom.Utilize strong problem-solving skills to diagnose and resolve technical...

Job OverviewTecBrix Cloud LLC is a leading provider of cloud-based services. We are seeking a highly skilled Devops Engineer to join our team.The ideal candidate will have strong experience in designing and implementing DevOps solutions on AWS, as well as working with development, QA, and operations teams to automate the build, test, and deploy process.

Job OverviewIbex is a leading provider of customer experience (CX) solutions for startups, scale-ups, and blue-chips. Our mission is to deliver powerful customer engagement & insight solutions that protect client investment, mitigate financial & operational risk, and accelerate return on investment (ROI).The Genesys Cloud Engineer plays a critical role in...

Join Our Team as a Pre-Sales Consultant - Cloud SolutionsAbout the RoleWe are seeking a highly skilled Pre-Sales Consultant - Cloud Solutions to join our team at Expertflow LLC. As a key member of our pre-sales team, you will be responsible for delivering engaging live demos, webinars, and technical workshops to effectively showcase our cloud contact center...

Technical RequirementsThe ideal candidate will have experience working with Genesys Cloud and its integrated platforms. Strong troubleshooting and problem-solving skills are essential for this role.ResponsibilitiesAct as POC for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3.Troubleshoot day-to-day operational issues...

Company Overviewibex. is an elite CX outsourcer dedicated to empowering the world's top startups, scale-ups, and blue-chips. Our mission is to build powerful customer engagement and insight solutions that help protect client investments, mitigate financial and operational risks, and accelerate ROI.As a Genesys Cloud Operations Specialist, you will be...