
Strategic Payroll Solutions Specialist
2 days ago
Overview of Job Responsibilities:
This role involves the execution and administration of payroll processes, with a focus on accuracy, timeliness, and compliance.
- Key Responsibilities:
- Ensure accurate and timely execution of payrolls in the APAC region.
- Collaborate closely with outsourced payroll service providers to achieve precise and punctual processing.
- Act as primary contact for international payroll operations, employee issues, benefits, and inquiries related to payroll tools and processes.
- Resolve payroll-related inquiries from employees, agencies, and other internal/external parties.
- Manage ticket requests in the case management system for payment issuance and other payroll issues.
Analysis and Documentation:
- Compile, analyze, and document issues related to payroll and fiscal activities to identify systemic problems.
- Identify opportunities and contribute to implementing continuous improvements in payroll procedures.
Collaboration and Support:
- Work closely with Legal, Finance, and HR to ensure payroll compliance.
- Support internal audits in various payroll areas and prepare materials for external and internal auditors.
Reporting and Data Analysis:
- Compile statistics and reports regularly, including ad hoc requests and Year-end reporting.
- Perform data analysis by running reports and utilizing Excel functionality.
Qualifications & Experience:
- Minimum 5 years of experience in payroll operations, supporting APAC markets while managing sensitive and confidential information is required.
- Experience in a shared service, large multi-business unit organization is a plus.
- Education: Bachelor's degree in business, Accounting, Finance, or a related field or equivalent combination of work experience required. Payroll certification a plus.
- Language Requirements: Must be bilingual. English speaking.
- Technical Skills: Experience with Workday HR/Safeguard payroll or other SaaS payroll tools required (SAP or PeopleSoft) with payroll integration and mass data loads (EIB) preferred. Knowledge of Microsoft is required, particularly with MS Excel.
- Relationship Management: Strong relationship skills. Experienced in building and maintaining effective collaborations. Recognized for reliability, integrity, and trustworthiness.
- Process Management: Solid knowledge of payroll and compensation practices (salary, benefits, taxes, etc.) and statutory requirements for APAC, plus statutory requirements across countries in APAC is required.
- Organizational Skills: Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.
- Communication & Influence: Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels and in English.
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