Customer Support Liaison
11 hours ago
Job Overview
At ChatPandas, we're seeking a skilled and empathetic Customer Support Executive to join our team. As a key member of our customer-facing department, you'll play a vital role in ensuring exceptional experiences for our clients.
Main Responsibilities
- Responding to customer inquiries via various communication channels in a timely and professional manner.
- Providing accurate product and service information to customers, demonstrating a deep understanding of our offerings.
- Resolving customer complaints and issues with patience, empathy, and effective problem-solving skills.
- Identifying and addressing customer problems or concerns efficiently, escalating complex issues to the relevant department when necessary.
- Maintaining comprehensive knowledge of our products and services to provide informed support.
Requirements
- This is an onsite job requiring regular attendance.
- A minimum of 9 hours per day, 6 days a week, with flexibility to adapt to changing work schedules.
- Night shifts may be required based on business needs.
Work Environment
- Our office is located at GITMIT Co-Working Space in Gulberg 3, providing a collaborative and productive workspace.
Education and Experience
- A high school diploma or equivalent is mandatory; additional education is a plus.
- A minimum of 1 year of experience in customer service or a related field is required.
- Demonstrated strong customer service skills, with the ability to handle a high volume of customer inquiries effectively.
- Excellent written and verbal communication skills are essential.
- Basic English conversational skills are a must.
- Proficiency in using customer service software and tools is necessary.
Benefits and Rewards
Incentive bonuses and generous leave policies are part of our compensation package, designed to recognize and reward outstanding performance.
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