Customer Support Liaison Officers

1 day ago


Lahore, Punjab, Pakistan Highline Motors (Pvt) Ltd Full time
Job Description
Customer Relationship Officers at Highline Motors (Pvt) Ltd.

At Highline Motors (Pvt) Ltd, our team of Customer Relationship Officers plays a vital role in building and maintaining connections with our clients. Their primary responsibilities include:

  • Establishing and nurturing relationships with existing customers through regular communication and networking within the community to identify potential clients.
  • Responding promptly to customer concerns and providing them with relevant information in a timely manner.
  • Maintaining effective verbal, telephonic, and written correspondence with customers to ensure their needs are met.
  • Resolving service issues by clarifying customer complaints, determining the root cause, and selecting the most suitable solution.
  • Fostering long-term relationships built on trust through open and interactive communication.
  • Addressing customer complaints, offering suitable solutions, and alternatives within specified timeframes, and following up to ensure resolution.
  • Adhering to established communication procedures, guidelines, and policies.
  • Resolving customer complaints via various channels, including phone, email, mail, or social media.
  • Attempting to persuade customers to reconsider cancellation.
  • Preparing and submitting reports on Excel & Google sheets.
  • Performing other duties as directed by the Management of Highline (Pvt) Ltd.


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