
Sales Associate
3 days ago
To provide the highest level of service in order to sell airline tickets and services and to assist customers with managing their travel plans.
- Ensure the highest standard of customer service is provided to customers, providing them with details on fares and actively issuing online tickets and selling related products by identifying customer needs through rapport building and actively seeking out sales opportunities.
- Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details like check-in place and time.
- Actively enhance revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Keep abreast of group news and updates to ensure relevant professional and company standards are maintained.
- Retail Office only
- Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
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Customer Service Representative
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