
Commercial Experience Lead
3 days ago
We are seeking an exceptional Commercial Experience Lead to join our team. In this role, you will be responsible for welcoming and guiding walk-in customers, developing a basic understanding of CRM systems, and handling customer queries at the experience center.
You will be expected to maintain high-quality standards for customer facilitation, ensure timely resolution of customer complaints, and contribute to customer retention and churn management initiatives.
Key Responsibilities- Welcome and guide walk-in customers, providing exceptional service and ensuring a positive experience.
- Develop a deep understanding of CRM systems and associated portals.
- Handle customer queries efficiently, addressing concerns and resolving issues in a timely manner.
- Maintain the highest standards of customer facilitation, ensuring a seamless and satisfying experience.
To be successful in this role, you must possess excellent communication skills, stakeholder management expertise, and the ability to work effectively in a team environment.
You should have hands-on experience with Microsoft Office, strong sales and services expertise, and knowledge of telecom products and customer management systems.
BenefitsThis is an exciting opportunity to join a dynamic organization that values diversity, inclusivity, and employee growth. As a Commercial Experience Lead, you will have the chance to develop your skills, work with a talented team, and make a meaningful contribution to our success.
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Commercial Experience Lead
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