Senior Customer Advocate

3 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 600,000 - 800,000

Key to success in this role is providing exceptional customer support, resolving issues efficiently and ensuring overall customer satisfaction. Fresh graduates with a degree in Business, Communication or related fields are encouraged to apply.

Job Overview
  • Handle customer inquiries and complaints via phone.
  • Provide accurate information regarding our services and solutions.
  • Assist customers in troubleshooting issues and escalating when necessary.
  • Maintain customer records and update information in our systems.
Essential Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficient in using computers and familiar with customer service software.
  • Ability to work independently and as part of a team.

Responsibilities include working night shifts in a fast-paced environment.

Working in this environment requires a strong focus on delivering results under pressure.

Additional key requirements for the role include:

  • Aptitude to resolve problems and offer effective solutions.
  • Pleasant and polite demeanor at all times.
  • Strong understanding of company policies and procedures.

Our goal is to find individuals who possess these qualities and can make valuable contributions to our team.

The ideal candidate will have experience working with diverse customer groups, handling high-pressure situations, and delivering excellent service outcomes.

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