Client Relationship Manager

7 hours ago


Lahore, Punjab, Pakistan Top Spot Full time
About the Role

The Client Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and resolving any issues that may arise. This role requires a proactive approach, excellent communication skills, and a strong commitment to customer satisfaction.

Main Responsibilities
  • Develop and implement strategies to improve client satisfaction
  • Manage client expectations and escalate complex issues when necessary
  • Maintain accurate records of client interactions and feedback
  • Collaborate with other teams to resolve client issues and improve overall customer experience
Requirements
  • 1-2 years of experience in a customer-facing role
  • Proven track record of improving client satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite


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