Customer Experience Strategist

7 days ago


Lahore, Punjab, Pakistan beBeeExperience Full time 8,000,000 - 12,000,000

Transforming customer experiences through meticulous planning and seamless execution is at the core of this role.

Key Responsibilities
  • Evaluate performance metrics, devise data-driven strategies for improvement, and recommend process enhancements to elevate customer satisfaction.
  • Utilize project management tools to track progress, escalate issues, and present key performance indicators (KPIs) to senior leadership.
  • Identify areas for operational optimization, apply best practices to refine customer experiences, and streamline internal processes.
  • Implement service solutions to address customer pain points across the pre-delivery, live, and post-delivery stages, ensuring exceptional experiences.
  • Collaborate with cross-functional teams to analyze customer touchpoint feedback, organize, and recommend process improvements.
  • Manage stakeholder expectations and influence decisions internally.
Requirements
  • Minimum 4 years of experience in analytical roles, particularly in customer experience, support, and operations management.
  • Proven track record of delivering projects successfully.
  • Ability to analyze complex data, utilize insights to drive informed decision-making, and develop actionable recommendations.
  • Proficiency in Excel and Google Workspace applications.


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