Tour Operations Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeLogistics Full time $40,000 - $60,000
Job Title

We are seeking a Logistics Coordinator to join our operations team and play a key role in keeping our tours running smoothly across multiple cities.

This position requires strong coordination skills, high attention to detail, and a natural ability to keep things and people moving.

  • Tour Scheduling and Execution:

    • Manage and maintain the daily tour schedule across multiple cities.
    • Assign guides based on availability, expertise, and product fit.
    • Coordinate vehicle dispatch and ensure appropriate allocation based on group size and tour type.
    • Confirm and communicate pick-up times, addresses, and timing expectations with guides.
    • Track tour availability in real time and update listings or internal tools accordingly.

  • Dispatch and Real-Time Support:

    • Respond quickly to same-day operational needs including cancellations, delays, and emergencies.
    • Provide on-the-ground support to tour guides and troubleshoot logistical issues.
    • Ensure all tours are staffed and ready before guest pickup time.
    • Monitor field performance and step in to recover service issues when necessary.

  • Cross-Functional Collaboration:

    • Partner with Guest Services and Guide Management to flag issues and improve daily delivery.
    • Use tools like the GOAT App and Discord to assign tasks, track progress, and communicate across teams.
    • Support Operations Managers with administrative duties such as reporting, data entry, and guide communication.
    • Play an active role in training new dispatchers as we scale into new markets.

  • Customer Experience and Quality Control:

    • Ensure the end-to-end guest experience is smooth by enforcing operational best practices.
    • Monitor service standards and follow up on guest or guide feedback.
    • Keep detailed documentation of schedules, changes, and post-shift recaps.

Requirements

  • A minimum of two years' experience in a dispatch, coordination, logistics, or customer-facing role preferably in tourism, transportation, or hospitality.
  • Strong communication and organizational skills.
  • Ability to manage multiple priorities with speed and accuracy.
  • Experience using Google Workspace, Excel, or dispatching tools.
  • Calm under pressure, resourceful, and solutions-oriented.
  • Working knowledge of North American geography and major attractions is a plus.
  • Willingness to work flexible hours including weekends and holidays.

What We Offer

  • A youthful and creative work culture with a flat structure and fast decision-making.
  • Direct exposure to leadership, real-time impact, and clear pathways for career growth.
  • The chance to shape the operations of a business that is expanding rapidly across North America.

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