Contact Center Specialist

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Support Agent

Work as a customer support specialist in a highly integrated contact center environment. Respond to customer inquiries about order statuses and timelines. Handle inquiries coming from multiple touch points such as live chat, phone calls, and messages.

Job Responsibilities
  • Start your day with a team meeting to catch up on current issues.
  • Manage the phone queue by answering calls from customers.
  • Assist customers with questions about their online orders by checking the order management system for status.
  • Confirm delivery for customers who have placed orders online.
  • Handle live chats effectively, multitasking to manage multiple requests simultaneously.

You will conclude your day knowing that you've had a significant impact on the success of our merchants.



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