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Customer Experience Specialist
2 weeks ago
We are seeking a skilled professional who can provide exceptional customer service through written and verbal communication.
The Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring satisfactory solutions. This role requires excellent communication skills, problem-solving ability, and a customer-centric attitude.
- Respond professionally to customer inquiries about products and services.
- Maintain records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
- Follow up to ensure customer requests are addressed, aiming for First Contact Resolution (FCR).
- Refer unresolved grievances or special requests to appropriate departments for further investigation.