Customer Support Professional

3 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time 900,000 - 1,200,000

Gateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors.

Job Overview

This is a full-time on-site role for a Customer Support Representative at Gateway Systems. The successful candidate will be responsible for providing exceptional customer support, ensuring customer satisfaction, effective communication, and troubleshooting any issues that may arise.

Key Responsibilities

  • Provide top-notch customer service via phone, email, or chat platforms.
  • Troubleshoot and resolve customer complaints in a timely manner.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Utilize data analysis skills to identify trends and areas for improvement.

Requirements

  • Graduation or above.
  • Proven experience in data analysis, preferably within a monitoring and evaluation framework.
  • Proficiency in Microsoft Excel and similar tools for data manipulation and analysis.
  • Familiarity with web portal management and adeptness in interpreting data.
  • Strong problem-solving skills with acute attention to detail.
  • Excellent communication skills and ability to collaborate across teams.

We Offer Comprehensive Benefits Packages

  • A competitive salary.
  • A collaborative and dynamic work environment conducive to professional growth.
  • Lunch provided.

Work Environment

  • Full-time, on-site role.
  • Office hours: Monday to Saturday, 9am to 6pm.

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