
Customer Success Advocate
3 days ago
About the Job:
">We are seeking a highly motivated and experienced Technical Support Specialist to join our team.
Key Responsibilities:
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- Provide technical support to customers via phone, email, and chat.
- Analyze complex customer issues and provide solutions or escalate to senior engineers if necessary.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
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- Bachelor's degree in Computer Science, Engineering, or related field.
- 4-5 years of experience in technical support or a related field.
- Strong understanding of Linux operating systems and cloud infrastructure.
- Excellent problem-solving skills and ability to work under pressure.
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