Customer Success Advocate

3 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

About the Job:

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We are seeking a highly motivated and experienced Technical Support Specialist to join our team.

Key Responsibilities:

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  • Provide technical support to customers via phone, email, and chat.
  • Analyze complex customer issues and provide solutions or escalate to senior engineers if necessary.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.

Requirements:

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  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 4-5 years of experience in technical support or a related field.
  • Strong understanding of Linux operating systems and cloud infrastructure.
  • Excellent problem-solving skills and ability to work under pressure.


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