Sales and Customer Manager

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Description: We are seeking a highly skilled and energetic individual to lead our sales and customer management efforts. This role involves handling incoming leads, responding promptly to inquiries, and guiding potential customers through the enrollment process.

Sales and Follow-Ups:
• Engage with potential customers to explain our programs and unique value proposition.
• Guide parents and students through the enrollment process, including answering questions about courses, schedules, and fees.
• Follow up with leads after free trials to encourage enrollment and collect feedback.

Key Responsibilities:
• Lead Management: Handle and track incoming leads from various sources, categorize leads based on their needs, and maintain an updated record of all leads.
• Sales and Follow-Ups: Engage with potential customers, guide them through the enrollment process, and follow up with leads after free trials.
• Coordination with Teams: Work closely with teachers to schedule trial classes and finalize student placements, collaborate with the marketing team, and ensure smooth communication between parents, students, and teachers.
• Fee Collection and Reporting: Ensure timely collection of student fees, provide payment reminders when needed, and maintain daily reports on leads and closed enrollments.
• Customer Relationship Management: Actively engage with parents in WhatsApp groups, resolve any customer inquiries or complaints efficiently and professionally.

Key Performance Metrics:
• Lead response time (target: within 1 hour).
• Conversion rate of leads to enrolled students.
• Retention rate of students after free trials.
• Timeliness and accuracy of daily reports.

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