
Global Medical Care Specialist
1 day ago
This is a dynamic and rewarding role to work with patients worldwide, understanding their medical needs and communicating effectively with medical doctors.
- Manage patient cases and respond to inquiries.
- Process clinical assessments, handle diagnostic information, and liaise with international medical centers.
- Ensure exceptional patient experience through proactive communication and follow-up.
The ideal candidate will have:
- Professional level experience in a virtual environment.
- Clinical training as a nurse or doctor.
- Experience working with patients.
- Ability to be trained on customer relationship management software.
Main Responsibilities:
- Work collaboratively with patients, medical doctors, and the global patient coordination team.
- Conduct quarterly service provider reviews and build relationships.
- Liaise with other teams to provide comprehensive services.
- Communicate clearly and professionally verbally and in writing.
- Represent the organization and its products ethically and professionally.
Requirements:
- A minimum of four years' relevant working experience.
- Proven track record in meeting performance objectives.
- Strong oral and written communication skills.
- Effective listener and understanding of customer expectations.
- Fluent in English, both speaking and writing.
This role requires a strong commitment to ethical conduct, ability to work well under pressure, and flexibility to work remotely with an international customer base.
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