Customer Engagement Specialist
3 days ago
We are actively seeking an exceptionally skilled customer engagement professional to effectively manage interactions with clients and customers via chat platforms.
Job Specification- Key Responsibilities:
Engage with customers through multiple chat conversations, providing information, assistance, and resolving issues in a timely manner.
Maintain a positive customer experience by being empathetic, patient, and responsive to customer inquiries and concerns.
- Required Skills and Qualifications:
Excellent written communication skills for effective interaction with customers through chat.
Strong customer service skills, including being customer-oriented, empathetic, and patient when dealing with customer inquiries and issues.
Familiarity with chat and messaging platforms, as well as the ability to quickly learn and navigate various software tools and systems.
Ability to analyze customer problems and provide solutions or escalate issues as necessary.
Good understanding of products or services offered by the company.
Efficient multitasking skills to manage multiple chat conversations simultaneously.
Organizational and time management skills to meet response times and service level agreements (SLAs).
- Benefits:
Opportunity to work in a dynamic and customer-centric environment.
Chance to develop strong communication and problem-solving skills.
Competitive compensation package.
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