
Contact Centre Representative
7 days ago
We are looking for an experienced Contact Centre Representative to provide exceptional customer service and support.
This role involves handling customer communications, resolving issues, and providing solutions to ensure a positive customer experience.
Main Duties- Effective Communication: Strong verbal and written communication skills for interacting with customers.
- Payment and Transaction Knowledge: Understanding of online banking, digital payments, and transaction processes.
- Issue Resolution: Ability to quickly analyze and resolve payment or order-related issues.
- Customer Care: Polite, patient, and empathetic approach to handling customer inquiries and complaints.
- Data Management: Accurate data entry and careful handling of transaction records and customer information.
- Technical Knowledge: Familiarity with e-commerce platforms, CRM systems, and customer support tools.
- Multitasking: Capable of managing multiple chats, emails, or calls simultaneously without compromising service quality.
- Chargeback and Refund Process: Experience with handling chargebacks, failed transactions, and refund processes.
- Secure Data Handling: Knowledge of safe payment practices and handling confidential financial data responsibly.
- Teamwork: Able to coordinate with finance, logistics, and technical support teams for issue resolution.
We offer competitive compensation and rewards packages to support the success of our team members.
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