Senior Client Account Manager
2 weeks ago
We are seeking a highly skilled Business Development Liaison to join our team at MTBC. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction through effective communication and proactive issue resolution.
Key Responsibilities
- Act as a bridge between MTBC and US-based clients to address various concerns.
- Provide clients with easy access to resources that help them resolve their day-to-day queries.
- Conduct regular proactive meetings over the phone to ensure all issues are being addressed.
Requirements
- Excellent verbal communication skills with a focus on building strong relationships with clients.
- Fluent spoken English with full confidence.
- Strong understanding of the impact of attitude in handling calls professionally.
- Ability to apply proper telephone etiquette to satisfy various customer situations.
- International call center experience is an added advantage.
- Good knowledge of computer troubleshooting.
About Us
We are a dynamic organization dedicated to delivering high-quality healthcare services to our clients. We believe in fostering strong relationships with our clients and employees, and we are committed to providing a supportive work environment that encourages growth and development.
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