Customer Support Professional

2 days ago


Lahore, Punjab, Pakistan beBeeCustomerSupport Full time
Customer Support Expert

A key role has become available for a Customer Service Specialist to drive business growth through effective customer interactions.

Responsibilities:

  1. Develop and maintain strong relationships with customers to identify new business opportunities.
  2. Provide accurate and helpful information to customers via various communication channels.
  3. Address customer inquiries and complaints in a professional and timely manner.
  4. Respond promptly and accurately to customer queries, ensuring swift resolution of issues.
  5. Identify customer needs and offer personalized support to enhance their experience.

Requirements:

  1. Prior experience as a Customer Support Specialist or equivalent role.
  2. Familiarity with the industry is advantageous.
  3. Exceptional communication and problem-solving skills are essential.
  4. A motivated individual who can work creatively in a dynamic environment.
  5. The ability to remain calm under pressure and multitask efficiently.
  6. Energetic and results-driven, with a strong work ethic.

Key Performance Indicators (KPIs) include:

  • First Response Time
  • Resolution Rate
  • Customer Satisfaction
Job Specification

Call Center Operations

Customer Interaction

Business Development

Problem-Solving and Analytical Skills

We offer a competitive compensation package and opportunities for professional growth and development.


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