Care Navigation Specialist

5 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Job Title:** Health Care Coordinator

**Overview:** In this role, you will guide patients through the full imaging journey from account registration to exam completion.

**Key Responsibilities:

  • End-to-End Patient Support:
    • Act as the primary point of contact for patients, supporting them with account registration and setup, imaging order management, prior authorization assistance, appointment scheduling and payments, exam preparation guidance, report collection and delivery, and escalating issues as needed.
  • Proactive Case Management:
    • Manage a patient queue to ensure timely appointments and follow-ups.
  • Scheduling Coordination:
    • Match patients with appropriate imaging providers based on availability and needs.
  • Patient Communication:
    • Deliver outstanding support through phone, email, and SMS with professionalism and empathy.

**Qualifications:

  • 2+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
  • 2+ years of experience coordinating care across providers.
  • 1+ year handling or assisting with prior authorizations.
  • Strong interpersonal and problem-solving skills.
  • Proven success in a fast-paced, phone-based service environment.
  • Detail-oriented, with strong time management and organizational skills.

**Benefits:** Remote-first, flexible work culture. Exposure to high-growth clients. Opportunities for professional growth and development.

About This Role: As a Virtual Medical Manager/Care Navigator, you will collaborate with internal teams such as Member Services, Operations, and Technology to deliver a seamless experience.

What You Will Do: Act as the primary point of contact for patients guiding them through the entire imaging process, including account registration, imaging orders, and report collection. Manage a patient queue to ensure timely appointments and follow-ups. Match patients with suitable imaging providers based on their needs. Provide exceptional communication skills through multiple channels to deliver empathetic and personalized support.

Your Qualifications: We are looking for individuals with experience in care navigation, scheduling, or patient-facing support in radiology or healthcare. The ideal candidate should have excellent interpersonal and problem-solving skills, along with a proven track record in a fast-paced environment.

What We Offer: A remote-first work culture, exposure to high-growth clients, and opportunities for professional growth and development make this an attractive opportunity for those seeking to advance their careers.

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