Service Excellence Lead

2 days ago


Saddar Town, Pakistan HRSI Full time

HRSI is looking for a Service Excellence Lead to join our team in Karachi. As a key member of our operations team, you will be responsible for driving business growth through exceptional customer service and process improvements.

About the Role
  • Lead a team of Customer Service Officers (CSOs) to deliver outstanding service to clients.
  • Analyze root causes of issues and propose corrective measures to improve order management performance.
  • Develop and implement training programs for CSOs to enhance their skills and knowledge.

The ideal candidate will have a strong background in customer service, supply chain, or sales, with experience in leading teams and driving process improvements.

Skills and Qualifications
  • Graduation in business and/or supply chain preferred.
  • 4-5 years of relevant experience in customer service, supply chain, sales, or a related field.
  • Excellent communication and leadership skills.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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