
Sr. Customer Experience Manager
2 days ago
As a key member of our customer service team, you will play a pivotal role in ensuring exceptional customer experiences.
- Develop and implement effective complaint resolution procedures to provide customers with timely support.
- Design and execute customer feedback mechanisms to gather valuable insights and drive continuous improvement.
- Establish and maintain customer service standards, policies, and procedures to ensure consistency across all touchpoints.
- Collaborate with cross-functional teams to enhance the efficiency of the complaint process and improve overall customer satisfaction.
- Provide guidance and mentorship to customer service team members to foster growth and development.
- Stay abreast of product updates and industry developments to deliver informed solutions to customers.
- Engage with customers through various channels, providing personalized support and tailored advice to meet their needs.
- Investigate and resolve complex customer complaints, leveraging analytical skills to identify root causes and implement corrective actions.
- Makes decisions on processed complaints, ensuring fairness and equity in all outcomes.
- Distribute replacement or repaired products to customers in a timely manner.
- Maintain accurate records of customer interactions and correspondence.
- Analyze data to assess the effectiveness of customer service initiatives and identify areas for improvement.
- Prepare informative content for customers, including leaflets, price lists, and brochures.
- Prioritize customer visits to provide one-on-one support and address concerns.
Education: Master's degree in Business Administration
Experience: Minimum 7 years of experience in customer-facing roles
Location: Information Technology and Services sector
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Sr. Manager Customer Service
3 weeks ago
Lahore, Punjab, Pakistan Master Group of Industries Full timeSr. Manager Customer Service Master Group of Industries, Pakistan Responsibilities:Develop complaints procedures in writing to be given with mattresses for customers' reference.Develop and implement customer feedback forms and report on their findings on a monthly basis.Develop customer service procedures, policies, and standards and document them.Coordinate...
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Sr. Wordpress Developer Engineering · ·
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Sr. Business Development Manager
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Sr Software Engineer
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Sr. Sales Engineer
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