Employee Relations and Operations Manager

3 days ago


Karachi, Sindh, Pakistan Ernst & Young Advisory Services Sdn Bhd Full time
Job Description

This role is responsible for providing operational support to the HR department. The successful candidate will be responsible for managing medical insurance enrolment/deletion and providing support for insurance-related queries.

Key Responsibilities:
  • Supporting office activities of a generalist nature that are required to be managed locally such as liaising with external authorities, employee documentation, and other ad hoc local requirements that require physical presence.
  • Manage the medical Insurance enrolment/deletion and support the employees with insurance related queries.
  • Provide Insights for the Talent Consultants and Talent Development - this would be via the Rapid HR Operations Manager.
  • Liaison with Managed Services/HR.
  • Act as an escalation point for Managed Services.
  • Manage all HR Matters, according to its specialty, escalating to the Rapid HR Operations Manager as needed for higher risk/sensitive cases.
Required Skills and Qualifications:
  • 4+ years' experience of working in HR operations within a professional services firm or a complex organization.
  • A bachelor's degree in human resources or a related discipline.
  • Experience in working 'cross border' within the MENA region.
  • Excellent communicator with fluent level of English, both written and verbal.
  • Ability to challenge and negotiate.
  • Highly competent in the use of Excel, Word, and PowerPoint.


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