Global Contact Center Operations Expert

Role Descriptionibex. is seeking a skilled professional to join our team as a Contact Center Infrastructure Administrator. As a key member of our global operations team, you will be responsible for supporting telephony and contact center operations across various contact centers. Your duties will include acting as the primary point of contact for all contact...

As a Telecom Engineer at UNAVAILABLE, you will be part of our Central Genesys cloud team, responsible for supporting global telephony and contact center operations across IBEX centers.Your primary responsibilities will include acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also...

About the RoleExpertflow LLC: A Leader in Cloud Contact Center SoftwareWe are a global company with 9 offices across the Middle East and Africa (MEA), Switzerland, and the United States. Our cloud contact center software empowers businesses to deliver exceptional customer experiences via phone, email, chat, and video.As a Technical Solutions Specialist at...

Job DescriptionWe are seeking a highly skilled Genesys Cloud Engineer to join our team and support our global telephony and contact center operations.The ideal candidate will have a strong background in customer experience and a proven track record of troubleshooting complex technical issues.Key ResponsibilitiesAct as the primary point of contact for daily...

Job SummaryAbacus Outsourcing seeks a seasoned Team Lead to drive business results and promote employee growth in our Contact Center.Key Duties:Team Leadership:Lead and manage a team of customer service representatives to achieve operational excellence.Performance Analysis:Monitor and analyze team performance, identifying areas for improvement and...

We are seeking a highly skilled Telecom Engineer to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.You will act as the point of contact for all contact center solution requests, whether they are questions or problems....

Are you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking a Contact Center Engineer to join our team and contribute to our mission of empowering clients with customer engagement & insight solutions.Key responsibilities include performing telephony, contact center, and other solution administration...

Key Responsibilities:The ideal candidate will have excellent communication and problem-solving skills, enabling them to handle escalations during calls and enhance the customer experience.As a key member of our contact center operations, you will be responsible for maintaining qualitative and quantitative targets by adhering to established protocols.Ensure...

At ibex, we empower startups, scale-ups, and blue-chips with customer engagement & insight solutions to protect client investment, mitigate risk, and accelerate ROI.We are seeking a highly skilled Technical Solutions Expert to support global telephony & contact center operations across our contact centers. The successful candidate will act as the point of...

Collaboration and AdaptabilityAs an Associate Telecom Engineer, you will work collaboratively with cross-functional teams, system administrators, and project managers to ensure successful implementation and operation of Genesys Cloud solutions. You must be flexible and available to work any time of day and any day of week, adapting to new technologies,...

Customer Engagement Solutions ExpertAt ibex., we are committed to delivering exceptional customer engagement and insight solutions to our clients. As a Customer Engagement Solutions Expert, you will play a crucial role in supporting global telephony and contact center operations across various contact centers. Your responsibilities will include acting as the...

About UsExpertFlow LLC is a leading provider of Cloud Contact Center Software solutions. As a key player in the industry, we strive for innovation and excellence in all aspects of our business. Our team consists of experienced professionals who share a passion for delivering exceptional results.We are currently looking for a talented QA Automation Engineer...

Company Overviewibex. is an elite CX outsourcer dedicated to empowering the world's top startups, scale-ups, and blue-chips. Our mission is to build powerful customer engagement and insight solutions that help protect client investments, mitigate financial and operational risks, and accelerate ROI.As a Genesys Cloud Operations Specialist, you will be...

Job Summary:Abacus BPO is seeking a highly skilled Call Center Operations Specialist to join our team. As a key member of our contact center operations, you will play a critical role in ensuring that our customers receive exceptional service.The successful candidate will have excellent leadership skills, enabling them to effectively engage and align team...

Call Center Agent PositionAt Taurus Call Center, we are seeking a highly motivated Call Center Agent to join our team. In this role, you will make outbound calls to provide exceptional customer service and address customer inquiries.Key Responsibilities:Providing expert-level customer support through proactive and reactive communication strategies.Ensuring...

About UsWe are a forward-thinking company dedicated to delivering exceptional customer experiences through innovative CX solutions.The Genesys Cloud Engineer will play a key role in supporting our global telephony and contact center operations, ensuring seamless delivery of our solutions to clients worldwide.ResponsibilitiesAct as the primary point of...

Key ResponsibilitiesConfigure, set up, and deploy the Genesys cloud contact center solution to ensure seamless operation.Serve as the primary point of contact for all telephony inquiries or issues, responding promptly to resolve customer concerns.Provide Tier-2 and Tier-3 support for Telephony Operations, working closely with global teams to coordinate tasks...

As a Genesys Cloud Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across multiple contact centers.Administration, troubleshooting, and working on day-to-day operational issues are key responsibilities of this role.

Job Overview:The ideal candidate will possess exceptional leadership skills, enabling them to effectively engage and align team members with organizational objectives. Strategic collaboration is key to maximizing target achievement and optimizing resource utilization.We are seeking a highly motivated individual who can maintain qualitative and quantitative...

Global Sourcing Expert Job OverviewMilele Motors FZE is seeking a highly skilled Global Sourcing Expert to join our team. In this role, you will be responsible for identifying and evaluating potential suppliers globally, focusing on price, quality, and reliability.Key ResponsibilitiesDevelop and implement procurement strategies to support vehicle sourcing...