
Customer Relationship Expert
3 days ago
Customer Service Representative Job Description
Job ResponsibilitiesRespond to incoming calls and provide exceptional customer service to address inquiries, complaints, and general banking-related questions.
- Handle customer requests and provide prompt resolution or escalate complex issues to the appropriate department.
- Process customer transactions accurately and efficiently.
- Maintain a high level of product knowledge to assist customers with their banking needs effectively.
Utilize the bank's customer relationship management (CRM) system to document interactions and update customer profiles.
Adhere to all regulatory and compliance guidelines while handling customer interactions.
Strive to achieve key performance indicators (KPIs) related to customer satisfaction and call resolution.
Identify opportunities to upsell and cross-sell bank products and services to customers when appropriate.
Job RequirementsBachelor's degree with proven experience of 2 to 3 years in customer service, preferably in a call center or banking environment.
Proficiency in using computers and familiarity with customer service software, CRM systems, or banking applications.
Candidates must possess excellent communication and interpersonal skills, as well as be able to work in a fast-paced team environment.
Background check may be required prior to employment.
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