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Support Coordinator

3 weeks ago

Islamabad, Islamabad, Pakistan beBeeLogistics Full time 720,000
Job Title: Support Coordinator

We are seeking a skilled and organized individual to join our team as a Support Coordinator. As a Support Coordinator, you will play a crucial role in ensuring the smooth coordination of transport operations and maintaining effective communication with drivers, subcontractors, and customers.

The ideal candidate will have strong communication skills with excellent command of English, be proficient in email and communication tools, and possess high level of numeracy, literacy, and IT competency. They will also have excellent organisational and time management skills, be customer-focused with strong interpersonal skills, and be passionate and motivated to contribute to the team's success.

Key Responsibilities:

  • Scheduling and allocating delivery jobs for upcoming days and weeks
  • Booking containers from ports and coordinating deliveries to end customers
  • Maintaining communication with drivers and subcontractors throughout the day
  • Providing customers with accurate estimated times of arrival (ETAs)
  • Using various online platforms for vehicle bookings and customs declarations
  • Managing and tracking proof of deliveries
  • Monitoring driver hours and conducting regular compliance checks
  • Handling customer inquiries and maintaining relationships with existing clients
  • Keeping internal records and databases updated
  • Managing vehicle defect reporting and resolution processes
  • Scheduling routine vehicle maintenance in line with company guidelines
  • Covering staff absences as required

Benefits:

  • Permanent role within a rapidly growing company
  • Competitive base salary
  • Overtime and weekend pay opportunities
  • Career growth and advancement prospects
  • Training and skill development programs