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Outbound Call Center AI Strategist

2 weeks ago

Karachi, Sindh, Pakistan 5 Star Utilities Ltd Full time

As an Outbound Call Center AI Strategist, you will be responsible for developing and implementing AI-driven strategies to optimize outbound call center operations. You will collaborate closely with the technology team to design and test AI-powered solutions.

Responsibilities:
  1. Develop and implement machine learning algorithms to analyze customer data and predict call outcomes.
  2. Optimize speech recognition and natural language processing tools to improve conversation quality.
  3. Monitor performance metrics and provide insights on how AI can enhance caller satisfaction.

At 5 Star Utilities Ltd, we value diversity and inclusion. Our company culture is built on respect, empathy, and open communication.