Service Excellence Lead Position

2 days ago


Lahore, Punjab, Pakistan Cutting Edge BPO Full time
Key Responsibilities

As a Customer Support Manager, your primary duties will include:

  • Providing top-notch customer service through various communication channels.
  • Managing a high-volume call queue while maintaining a positive attitude.
  • Collaborating with internal teams to ensure seamless operations.
  • Identifying and implementing process improvements to enhance customer satisfaction.
Requirements
  • Experience in a customer-facing role is necessary.
  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Professionalism and integrity in all interactions.


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