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Service Excellence Manager
1 day ago
- Act as a service partner, working closely with RMs, Product Sales, Operations, and other internal stakeholders to solve client channel issues and identify opportunities for improved overall service.
- Ensure a uniform approach to implementing the Global IMO Model and adherence to DOIs.
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
- Drive continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes through automation and streamlining.
- Perform end-to-end orchestration across all processes and services managed by IMO.
- Engage clients throughout the process, ensuring seamless delivery and client experience.
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver exceptional client service, getting clients ready to transact as quickly as possible, across both simple and complex cases.
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate, and promote standard work and best practices.
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Excellence Solutions Business Ambassador
2 days ago
Lahore, Punjab, Pakistan Excellence Solutions Inc. Full timeAbout UsExcellence Solutions Inc. is a reputable provider of 360 Digital Marketing and Full-stack IT Services. We are committed to delivering exceptional solutions that drive business growth and excellence. We are seeking a skilled and ambitious Excellence Solutions Business Ambassador to join our team.ResponsibilitiesBusiness Development: Identify and...
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Service Excellence Director
5 days ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeCustomer Service Manager Job DescriptionJob Title: Customer Service ManagerReports to: Senior ManagementLocation: PakistanJob Type: Full-timeSalary: Competitive salary and bonus structureBenefits:A comprehensive benefits package, including health insurance and retirement plans.Flexible work arrangement, with options for remote work and flexible...
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IT Services Specialist
19 hours ago
Lahore, Punjab, Pakistan Digital Excellence Technology Incubator Full timeWe are seeking an IT Services Specialist to join our team at Digital Excellence Technology Incubator. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of our systems.This is a full-time on-site role that requires strong technical skills, excellent communication skills, and the...
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Service Excellence Representative
3 days ago
Lahore, Punjab, Pakistan Benchmark Full timeRole Overview\ The Client Service Representative will be responsible for establishing and maintaining long-term relationships with customers, providing them with seamless support throughout their journey with Benchmark.\ Key responsibilities include developing effective strategies for acquiring new customers, fostering value-based...
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Service Excellence Associate
3 days ago
Lahore, Punjab, Pakistan Abacus Full timeServe with ExcellenceAs a Customer Service Specialist with Abacus, you will have the privilege of serving our valued customers with excellence. Your role will involve interacting with customers, building relationships, and resolving issues. You will work closely with our team to ensure seamless communication and effective problem-solving.Key...
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Hospitality Service Excellence Director
1 week ago
Lahore, Punjab, Pakistan myrestaurants Full timeJob Title:Hospitality Service Excellence Director - MyRestaurantsCompany Overview:MyRestaurants is a leading provider of food services, dedicated to delivering exceptional customer experiences through our diverse range of restaurants and catering services.Job Summary:As a Hospitality Service Excellence Director, you will be responsible for driving business...
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Service Excellence Agent
1 day ago
Lahore, Punjab, Pakistan The Children's Place Full timeThe ideal candidate for this Service Excellence Agent role will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply!Key Performance...
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Service Excellence Representative
4 days ago
Lahore, Punjab, Pakistan EVO9X Full timeAbout the JobWe are seeking a skilled Customer Support Specialist to join our team at EVO9X in Lahore.The ideal candidate will possess excellent communication and interpersonal skills, as well as strong problem-solving abilities.This is a full-time on-site role that requires the ability to work collaboratively in a team environment.Key...
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Service Excellence Lead Position
2 days ago
Lahore, Punjab, Pakistan Cutting Edge BPO Full timeKey ResponsibilitiesAs a Customer Support Manager, your primary duties will include:Providing top-notch customer service through various communication channels.Managing a high-volume call queue while maintaining a positive attitude.Collaborating with internal teams to ensure seamless operations.Identifying and implementing process improvements to enhance...
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Service Excellence Analyst
1 day ago
Lahore, Punjab, Pakistan StardomNow Full timeQualifications and RequirementsWe are seeking an experienced professional with a Bachelor's degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field. A strong understanding of travel industry standards and regulations is essential.You should have proven experience in quality assurance, preferably within the travel or...
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Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeJob Title: Technical Support ConsultantJob Description:Joblogic Service Management Software is seeking an experienced Technical Support Consultant to join our team. As a Technical Support Consultant, you will play a crucial role in ensuring the smooth operation of our software and delivering exceptional customer service.The successful candidate will have a...
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Technical Service Associate
3 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeAbout Our MissionOur mission at Joblogic is to provide innovative service management software that helps field service businesses streamline their operations and improve customer satisfaction.Job DetailsThis is an excellent opportunity to join our growing team as a Product Support Specialist. You will be responsible for providing top-notch support to our...
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Customer Service Expert
3 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeJoblogic Service Management Software is looking for a dedicated Customer Service Expert to join our team. As a Customer Service Expert, you will be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Provide personalized customer support through various communication channels, including live chat, email,...
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Service Support Coordinator
3 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeAbout JoblogicJoblogic is a leading provider of service management software, offering an all-in-one solution for field service businesses worldwide.Job OverviewWe are seeking a highly skilled Product Support Specialist to join our team. As a key member of our customer success department, you will be responsible for providing exceptional support to our...
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Operational Excellence Manager
5 days ago
Lahore, Punjab, Pakistan Sheikh Javaid and Sons Full timeJob OverviewSheikh Javaid and Sons is seeking a highly motivated and experienced Operational Excellence Manager to join our team. In this role, you will be responsible for driving operational excellence and improving the overall efficiency of our Support Services.The successful candidate will have a proven track record of successfully implementing process...
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Software Development and Consulting Services
3 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeJoblogic Service Management Software is looking for a skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for creating and optimizing SQL reports, developing dynamic dashboards using the built-in dashboard designer, and creating mobile forms via Visual Studio and the built-in form builder.Some of...
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Travel Service Excellence Specialist
3 days ago
Lahore, Punjab, Pakistan StardomNow Full timeKey Responsibilities:Chat and Call Verification: Ensure the quality of chat and calls, and verify chats and calls with customers.Quality Assurance Development: Develop, implement, and maintain quality assurance policies and procedures for travel services.Service Monitoring and Evaluation: Conduct regular audits and evaluations of travel services, including...
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Operational Excellence Manager
2 days ago
Lahore, Punjab, Pakistan GharPar Company Full time**Job Summary:**We are seeking a highly skilled Operational Excellence Manager to join our team at GharPar Company. As an integral part of our operations, you will be responsible for ensuring service quality control among active beauticians.The ideal candidate will have 2-3 years' experience in field work in the social development/enterprise sector and a...
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Academic Partnerships Manager
19 hours ago
Lahore, Punjab, Pakistan Beacon Excellence Academy Full timeRole and Responsibilities: As a Business Development Executive at Beacon Excellence Academy, your primary responsibility will be to drive growth in the Education Management industry through the identification and pursuit of new business opportunities. This includes developing and maintaining relationships with educational institutions and potential clients,...
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Service Delivery Excellence Manager
5 days ago
Lahore, Punjab, Pakistan Prime System Solutions Full timeProcess Improvement & TrainingThe ideal candidate will identify and recommend process improvements to enhance time tracking, project transparency, remove bureaucracy, and overall client satisfaction.Create and deliver training sessions for employees on time entry standards, client communication best practices, and feedback handling.Additional...