Senior Customer Service Representative

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 30,000 - 70,000

As a customer service professional, you will play a pivotal role in delivering exceptional support to our clients.

About the Role:
  • This is an opportunity for a highly motivated and results-driven individual to join our team as a key player in providing top-notch customer service.
Main Responsibilities:
  • You will be responsible for handling a high volume of customer inquiries via phone, ensuring timely resolution and exceeding customer satisfaction targets.
  • Identify and assess customer needs to provide tailored solutions, building long-lasting relationships through effective communication and problem-solving skills.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents in accordance with established procedures.
  • Collaborate with cross-functional teams to resolve complex customer issues, ensuring seamless communication and conflict resolution.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice and guidance to customers.
Requirements:
  • Degree in Business Administration, Marketing, or related field
  • Minimum 2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
What We Offer:
  • A positive and supportive work culture
  • The chance to make a real difference in people's lives
  • Ongoing training and development opportunities
  • A comprehensive benefits package

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