Service Desk Coordinator

5 days ago


Rawalpindi Cantonment, Pakistan Lead Incorporation Full time
Customer Support Role
We are seeking a Customer Support Representative to join our team at Lead Incorporation. This is an exciting opportunity for a motivated and customer-focused individual to contribute to our mission of delivering outstanding support.

Key Responsibilities:
  1. Provide excellent service to address customer inquiries and resolve issues.
  2. Collaborate with team members to ensure seamless support and meet client needs.
  3. Maintain accurate records of customer interactions and update internal databases.

Requirements:
  1. Previous experience in customer service is preferred but not mandatory.
  2. Excellent communication skills in English.
  3. Strong interpersonal and problem-solving abilities.
  4. Ability to multitask and manage time effectively.
  5. Proficiency in using CRM tools and other customer service software is beneficial.
  6. Education: A Bachelor's degree or equivalent is preferred.
  7. Must be willing to work on-site at Bahria Phase 7, Rawalpindi.
  8. Flexibility to work shifts, including weekends and public holidays, if needed.


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