Training and Development Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBeeTraining Full time 900,000 - 1,200,000

Help shape the future of our organization by joining our team as a Training and Development Specialist. This is an exceptional opportunity to grow professionally and personally in a dynamic work environment.

Job Description

We are seeking a highly skilled and motivated individual to lead the development and implementation of training programs for our customer support teams. The ideal candidate will have experience in creating engaging learning experiences that foster collaboration, critical thinking, and problem-solving skills.

This role requires excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders. The successful candidate will be responsible for assessing and facilitating training needs, developing and delivering training content, and evaluating program effectiveness.

Key Responsibilities:
  • Develop and implement training programs for customer support teams
  • Collaborate with the Customer Experience manager to assess and facilitate training needs
  • Design and deliver training content through regularly scheduled meetings and hands-on training sessions
  • Work with Product Experience to develop LMS content for new features
  • Provide targeted training for employees on Performance Improvement Plans (PIPs)
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in developing and implementing training programs for customer support teams
  • Strong collaboration skills to work with leadership and Customer Experience managers
  • Proficient in delivering training material through meetings, LMS, and hands-on methods
  • Ability to provide targeted training for employees on Performance Improvement Plans (PIPs)
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity
  • EOBI
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)
  • Staff recognition programs
  • Staff training programs
  • Career progression opportunities
About Us

We are a forward-thinking organization committed to excellence in all aspects of our business. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally.

We celebrate our values of customer focus, community-centeredness, and innovation, and we're always looking for talented individuals who share these values to join our team.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal-opportunity employer, proud to embrace and celebrate differences. Employment at our organization is based purely on a candidate's qualifications and experiences as they directly relate to professional competencies.

We do not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by laws and regulations in the locations where we operate.

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