Support Operations Manager

5 days ago


Lahore, Punjab, Pakistan Devsinc Full time

We are seeking an experienced Support Operations Manager to join our team at Devsinc. As a key member of our customer support team, you will be responsible for leading and managing a team of customer support professionals to deliver exceptional service and ensure client satisfaction.

Key Responsibilities:
  • Team Management: Manage a high-performing team of customer support professionals to achieve business objectives and deliver exceptional service.
  • Strategy Development: Develop and refine customer support strategies, processes and workflows to enhance the customer experience and drive business growth.
  • Complex Inquiry Resolution: Act as the escalation point for complex customer inquiries and ensure timely resolutions.
  • Performance Analysis: Analyze customer service metrics and KPIs to identify trends, improve performance and drive continuous improvement.
  • Training and Development: Train, mentor and develop customer support team members to ensure high performance and engagement.

Requirements:

  • 7+ years of experience in customer support with at least 3 years in a managerial role.
  • Proven success in a fast-paced, fast-growing startup environment.
  • Fluent in English with excellent written and verbal communication skills.
  • Strong problem-solving, decision-making and interpersonal skills.
  • Experience using customer support software, CRM tools and other communication platforms.
  • A background in the hospitality or hotel industry is a strong plus.
  • Ability to adapt to changing priorities and manage multiple projects simultaneously.
  • Bachelor's degree in Business, Hospitality or a related field is preferred but not required.

About Us:

Devsinc is a dynamic startup company that values innovation, teamwork and customer satisfaction.



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