SaaS Support Manager

1 day ago


Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full time
SaaS Support Manager Job Summary

We are looking for a highly skilled SaaS Support Manager to join our team at NETSOL Technologies Inc. The successful candidate will be responsible for managing customer support operations, ensuring timely issue resolution, and improving overall customer satisfaction.

The ideal candidate will have experience in a customer support or client services role, preferably in a SaaS or tech-driven environment. They will have excellent leadership and communication skills, as well as the ability to manage multiple priorities and work under pressure.

Main Responsibilities:
  • Customer Support Operations: Manage customer support requests, respond to inquiries, and resolve issues in a timely manner.
  • Team Leadership: Lead and motivate a team of customer support agents to ensure high-quality service delivery.
  • Process Improvement: Continuously evaluate and improve customer support processes to enhance overall customer experience.

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