Service Excellence Director

2 weeks ago


Karachi, Sindh, Pakistan Delivery Hero SE Full time

Key Responsibilities:

  • We work with cross-functional teams to drive customer touchpoint feedback analysis and recommend process improvements.

  • Our goal is to continuously improve customer satisfaction and maximize Net Promoter Score (NPS).

  • We monitor and identify potential system forces that impact NPS and actively work to leverage positive factors and mitigate negative ones.



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