Service Excellence Specialist

22 hours ago


Karachi, Sindh, Pakistan Gulf Star Services Full time

Gulf Star Services takes pride in being a leader in the travel industry for over 15 years, always striving to exceed customer expectations.

We're searching for a seasoned Logistics Customer Service Representative who shares our passion for delivering exceptional service and making a real difference in people's lives.

Job Summary
  • This role involves interacting with customers to understand their needs, providing expert guidance, and resolving any issues that may arise.
  • You'll collaborate closely with colleagues to develop and implement strategies that drive customer satisfaction and loyalty.
  • A bachelor's degree in Business Administration or a related field and at least 2 years of experience in customer service or a related field are required.

Main Objectives:

  • To consistently deliver high-quality customer service through timely and professional communication.
  • To identify opportunities to improve processes and implement changes that enhance customer experience.
  • To maintain open lines of communication with colleagues and stakeholders to ensure seamless collaboration.


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