Customer Experience Director

5 days ago


Gujranwala, Punjab, Pakistan PKGIFT Full time
Job Summary

The Floor Manager position at PKGIFT involves leading store operations, managing teams, and contributing to business growth.

Key Accountabilities:
  • Team Management: Supervise and develop store crew members to achieve shared goals.
  • Service Delivery: Ensure seamless customer experiences by overseeing the service flow in-store.
Detailed Job Requirements:
  1. Employee Development: Provide coaching and mentorship to employees, promoting career growth and development.
  2. Task Distribution: Allocate tasks and instructions to team members, ensuring clear understanding and expectations.
  3. Training and Evaluation: Develop and deliver training programs to enhance employee skills, conducting regular evaluations to assess progress.
  4. Store Inspections: Conduct regular inspections of store operations and product displays before opening and closing hours.
  5. Inventory Accuracy: Accurately record inventory, including materials or products received or ordered.
  6. Customer Satisfaction: Foster strong relationships with customers through proactive engagement and issue resolution.
  7. Reporting and Communication: Maintain open communication with the Manager regarding sales performance, employee matters, and key operational issues.
Essential Qualifications:
  • Business Knowledge: Familiarity with Business Management principles is crucial for success in this role.
  • Industry Background: Previous experience working in a mall, retail shop, or fast-food establishment is highly desirable.


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