Customer Service Operations Manager

4 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

About the Role

We are seeking an experienced Call Center Operations Manager to join our team. As a key member of our operations department, you will be responsible for leading the daily operations of the contact center, driving business growth, and delivering exceptional customer service.

Responsibilities
  1. Operational Management: Oversee the day-to-day activities of the contact center, ensuring smooth operations and high-quality customer service.
  2. Team Leadership: Lead and motivate a team of call center agents, providing guidance, support, and development opportunities.
  3. Performance Metrics: Develop and track key performance indicators (KPIs) to measure team performance, identifying areas for improvement and implementing corrective actions.
  4. Process Improvement: Analyze and optimize call center processes, implementing changes to enhance efficiency, productivity, and customer satisfaction.
Requirements
  • Minimum 3 years' experience in call center operations and management.
  • Proven track record of achieving business objectives and driving growth.
  • Demonstrated expertise in leadership, teamwork, and customer service.
  • Strong analytical and problem-solving skills.
Work Environment

This role is based in Rawalpindi, Pakistan.



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